FREE SHIPPING ON ALL STANDARD DELIVERY IN CONTINENTAL US
COVID-19 Update: Please note that deliveries to certain areas of the country may take longer than expected due to the recent policies and regulations put in place.

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FREE SHIPPING ON ALL STANDARD DELIVERY IN CONTINENTAL US
COVID-19 Update: Please note that deliveries to certain areas of the country may take longer than expected due to the recent policies and regulations put in place.

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Damages and Refunds

Damages and Refunds:

Many of our products are heavy and take careful preparation to ship successfully and safely. We want your orders to arrive at your destination safely in a reasonable amount of time. Please INSPECT THE PACKAGES of all your ordered products immediately as they arrive. If you notice any damage MAKE NOTE OF IT WHEN SIGNING FOR THE PACKAGE, FILL OUT THE SHIPPING COMPANY'S DAMAGE FORM AND TAKE PHOTOS.
Please KEEP THE ORIGINAL PACKAGING TO MAKE SURE YOU CAN BE CONSIDERED FOR A REFUND OR REPLACEMENT. Only Authorized Returns and Refunds will be accepted.

In the unfortunate event that the delivery company damages your item, WRITE "DAMAGED" ON THE DELIVERY BILL that the driver provides and send photos to returns@knacknac.com, and give us a call or send a message so we can assist you with processing a claim on your behalf and correct the situation.

ALL DAMAGE/REFUND/REPLACEMENT COMMUNICATION MUST BE SENT TO US WITHIN 12 HOURS OF DELIVERY! REFUNDS AND REPLACEMENTS WILL BE CONSIDERED ONLY FOR PRODUCTS THAT HAVE NOT BEEN USED AND STILL HAVE THE ORIGINAL PACKAGING.

To reiterate, these are the following steps you must take, after which your case will be reviewed for eligibility and authorization:

  1. Photograph the packaging if there is any outside damage.

  2. If you have taken photos of the damage to the outside of the package, make a note on the shipping form and WITHIN 12 HOURS SEND US A COPY ALONG WITH PHOTOS to returns@knacknac.com and feel free to give us a call as well. Keep the original packaging and wait for our response.

  3. If everything looks ok upon delivery, open the package IMMEDIATELY.

  4. If after opening, you see that there is damage or parts missing, take photos of the product and send them in an email along with an explanation to returns@knacknac.com WITHIN 12 HOURS, keep the original packaging, and wait for our response.

  5. When your photos and damage form have been received and reviewed, we will update you about the status of the request, and if everything checks out, you will receive a return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA).

  6. When you have been notified that your refund or return has been authorized, we can move to the next step of return shipping which will be reimbursed. You MUST MAKE SURE the RMA, RA, or RGA number is VISIBLE AND LEGIBLE ON ALL PACKAGES INVOLVED and that you are using the original packaging to prove that it is an authorized return/refund request. If any of the steps above are not completed, we will not be able to provide you with the level of service you deserve. 

PLEASE BE AWARE OF:
Due to Coronavirus complications, we have seen that full refunds can take up to 14 working days, but we will be in touch every step with updates to make sure we are setting realistic expectations.

Refunds will only be issued to the original credit card that you used when placing your order.

Replacement or missing parts are sent free of charge, provided the above procedure for damages is completed and sent to us within 12 hours.

All upgraded shipping charges and extra assembly services are non-refundable, except in the case of damaged or defective products once the case has been reviewed.
For larger items, additional packaging may be required.

 

Cancellations:

All orders cancelled after 24 hours are subject to a $30 administrative fee, whether or not your order has been processed by the manufacturer. If by the time of cancellation, the manufacturing or shipping process has begun, you (the buyer) will also be responsible to pay 30% of the retail value which will go toward material/crafting costs or restocking fees. In the event that your order has already shipped, you will be responsible for return shipping charges as well.

At Knac Knac, we value our products and brands and hope that our customers feel the same way. Due to this, WE DO NOT ACCEPT 'REMORSE' or 'CHANGE OF MIND' RETURNS, and urge you to take your buying decisions seriously. Feel free to reach out to us with all questions and concerns before making an impulse purchase. This way we can work together to value our workforce, small business, and take ownership of our shipping habits.

 

CUSTOM & MADE-TO-ORDER PRODUCTS

All products which are custom-made or made-to-order are explicitly described as such in their description. After you purchase one of these products and we submit your order, we CANNOT CANCEL the order once production starts. For a walkthrough on cancellations, please read above under the Cancellation heading. Additionally for these products, there are no refunds, returns, or replacements except in the case of damaged, missing, or defective parts. For a detailed walkthrough on damages and refunds, please read above under the Damages and Refunds heading.